FAQ

Frequently Asked Questions

How long does it take to process my order?

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Once your order has been processed and shipped, you will receive a shipping confirmation email.

How long does delivery take?

Estimated delivery time is usually 7–14 business days for customers in Europe and North America.

Please note that delivery times may vary depending on your destination, local customs procedures, holidays, and carrier delays.

Do you offer free shipping?

Yes.

We offer free shipping on orders over €100.

Any applicable shipping charges will be displayed clearly at checkout before you complete your purchase.

How can I track my order?

Once your order has been shipped, we will send you a confirmation email containing your tracking number and available tracking information.

Please allow some time for the carrier's tracking system to update after shipment.

Can I return my order?

Yes.

We offer a 30-day return policy for eligible products.

To qualify for a return, items should generally be:

  • Unused and in original condition
  • Returned in their original packaging where applicable
  • Accompanied by the relevant order information

Please contact our customer service team before returning an item so we can provide the appropriate return instructions.

What if my order arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos or videos showing the problem

Our support team will review the case and assist you with the appropriate solution.

Are your products suitable for beginners?

Yes.

Our fishing equipment is selected for a wide range of anglers, including:

  • Beginners
  • Recreational anglers
  • Intermediate users
  • Experienced fishermen

We recommend reviewing the product specifications and intended use on each product page before purchasing.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request. However, once an order has already entered the shipping process, changes or cancellations may no longer be possible.

I entered the wrong shipping address. What should I do?

Please contact us immediately if you notice an incorrect shipping address.

If your order has not yet been shipped, we may be able to update the address. Once the order has been dispatched, address changes may not be possible.

Customers are responsible for ensuring that their shipping information is accurate when placing an order.

How can I contact customer service?

If you have any questions regarding your order, products, shipping, or returns, please contact our customer support team.

Email:
mia66889@outlook.com

Support Hours:
Monday – Friday
9:00 AM – 6:00 PM

We aim to respond to customer inquiries as quickly as possible during normal business hours.